STEP 01
Tell us what happened
Share the property location, type of damage and whether the source is still active. We’ll discuss access and appointment availability.
From first contact through handoff
The restoration process.
Know what happens at each stage and who to contact with questions about your property.
From call to walkthrough
Six steps to move the job forward.
STEP 02
Inspect and document
We assess affected areas, record visible conditions and discuss where additional checks may be needed.
STEP 03
Agree on the scope
We explain the proposed work, discuss priorities and obtain authorization before proceeding.
STEP 04
Mitigate and clean
The approved scope may include extraction, controlled drying, or smoke and soot cleanup, depending on the property.
STEP 05
Review and document progress
We review conditions, share updates and document relevant findings as work progresses.
STEP 06
Walk through next steps
We review completed work, explain any remaining repair needs and discuss the next handoff.
Project questions
Scope, timing and records.
What should I have ready when I call?
Share the property ZIP code, what happened, when you noticed it, whether the source is still active and the best number to reach you.
Can you document the damage for my insurer?
Ask about photos, scope notes and other project records during your assessment. Your insurer can explain your coverage, deductible and claim requirements.
When will I know the cost?
Ask how the scope and pricing are prepared after inspection and how changes are handled if additional damage is discovered.